Proven Path to Positive Change
Overwhelming evidence shows that healthcare teams who learn conflict management skills see improved staff retention, enhanced patient outcomes, and stronger professional relationships - this course gives you the tools to create that transformation.
In This Course
Have a better workplace experience and transform healthcare workplace dynamics with this comprehensive 8-module program. Begin by understanding how conflict impacts patient care and team performance, while discovering your personal values and conflict style. Learn to recognize emotional triggers, practice self-regulation techniques, and communicate with others when they are triggered. Develop practical skills for having challenging discussions, managing team tensions, addressing interdisciplinary conflicts, and maintaining professional relationships. Explore effective communication strategies when and why developing them is essential. Learn the role of meaningful apology in healthcare settings. Complete with personalized assessments and actionable tools, this program equips you to create a more collaborative healthcare environment while prioritizing excellent patient care.
Meet Your Instructor
Kimberly Best, RN, MA brings a unique blend of healthcare and conflict resolution expertise to this program. With over 20 years of nursing experience, including roles in Emergency Department and Intensive Care, Kim understands firsthand the complexities of healthcare conflicts and how to navigate them effectively. As both a Registered Nurse and professional mediator with graduate education in Psychology and Conflict Management, she specializes in healthcare dispute resolution. Kim serves on the Executive Committee of the American Bar Association Dispute Resolution Section and is the Immediate Past-President of the Tennessee Association of Professional Mediators. Kim's approach combines evidence-based strategies with real-world experience, helping healthcare professionals transform workplace challenges into opportunities for improved patient care and team collaboration. Her specialized training includes Healthcare Mediation from the University of South Florida and advanced negotiation studies at Harvard Law School. She is the author of "How to Live Forever: A Guide to Writing the Final Chapter of Your Life Story."
Don't Let Another Year of Workplace Tension Hold You Back
Empower yourself with essential conflict resolution skills tailored for healthcare professionals. This course equips you with the tools to enhance teamwork, patient safety, job satisfaction, and patient experience. By identifying conflict patterns at the onset and having tools that are effective at any level of conflict escalation, you can proactively address issues before they escalate, fostering a harmonious work environment.
$197.00
What Makes This Program Different?
*Created by a healthcare professional for healthcare professionals *Real scenarios from medical environments *Practical tools you can implement immediately *Focus on maintaining patient care during conflict *Interactive workbook for ongoing reference
What This Program Includes
*8 targeted modules *Downloadable workbook *Healthcare-specific conflict management tools *Active listening skills practice *Self-assessment tools *Practical resolution frameworks *Values Inventory * 20 minute complimentary q&a with Kimberly Best *Certificate of Completion
Perfect for:
*Nurses *Healthcare Administrators *Medical Professionals *Clinical Team Leaders *Physicians and Healthcare Providers *Healthcare Support Staff *Anyone Ready to Learn Conflict Skills Where Everyone Can "Win".
It's Time for a Positive Change
Join the course to unlock the potential of conflict resolution in healthcare. Start creating a culture of trust, collaboration, and effective communication for better patient outcomes and
$197.00