Conflict Resolution Course for Healthcare Professionals

*Recognize Conflict Dynamics in Yourself and Others *Set up Conversations so People Will Hear You *Overcome the Challenges of Workplace Dynamics *Address Issues Like Poor Communication, Power Imbalances and Team Dysfunction *Create a More Positive, Collaborative Work Environment

Your job is demanding enough without the added burden of unresolved workplace conflict. While conflict in the workplace is normal, unresolved conflict in healthcare contributes to a host of consequences: *High Staff Turnover *Job Frustration and Dissatisfaction *Poor Patient Outcomes *Negative Patient Experiences *Increase in Lawsuits

Proven Path to Positive Change

Overwhelming evidence shows that healthcare teams who learn conflict management skills see improved staff retention, enhanced patient outcomes, and stronger professional relationships - this course gives you the tools to create that transformation.

Meet Your Instructor

Kimberly Best, RN, MA brings a unique blend of healthcare and conflict resolution expertise to this program. With over 20 years of nursing experience, including roles in Emergency Department and Intensive Care, Kim understands firsthand the complexities of healthcare conflicts and how to navigate them effectively. As both a Registered Nurse and professional mediator with graduate education in Psychology and Conflict Management, she specializes in healthcare dispute resolution. Kim serves on the Executive Committee of the American Bar Association Dispute Resolution Section and is the Immediate Past-President of the Tennessee Association of Professional Mediators. Kim's approach combines evidence-based strategies with real-world experience, helping healthcare professionals transform workplace challenges into opportunities for improved patient care and team collaboration. Her specialized training includes Healthcare Mediation from the University of South Florida and advanced negotiation studies at Harvard Law School. She is the author of "How to Live Forever: A Guide to Writing the Final Chapter of Your Life Story."

In This Course

In this 6 hour program, you will develop the tools to communicate effectively, not only to reduce conflict escalation, but also to manage tense conflict moments. Module 1. Begin by understanding the drivers of conflict. Recognize the stages of conflict escalation and identify the values that drive you and others. Module 2. Analyze how genetics and environmental influences interact to shape individual personality development and conflict management styles. Evaluate your Big Five personality traits and how they impact your approach to conflict. Module 3. Recognize emotional triggers, practice self-regulation techniques, and communicate with others when they are triggered. Apply understanding of anger to de-escalate conflict. Module 4. Identify key statistics and research findings how conflict impacts patient care, team performance, and your personal well-being. Evaluate the costs of unmanaged conflict in healthcare. Module 5. Develop practical skills for having challenging discussions, managing team tensions, addressing interdisciplinary conflicts, and maintaining professional relationships. Module 6. Write your personal "why". Know strategies to maintain professional behavior and patient safety during active workplace conflicts. Module 7. Explore effective communication strategies when and why developing them is essential. Learn the role of meaningful apology in healthcare settings. Module 8. Moving forward: Putting it all together. Complete with personalized assessments and actionable tools, this program equips you to create a more collaborative healthcare environment while prioritizing excellent patient care.

What Makes This Program Different?

*Created by a healthcare professional for healthcare professionals *Real scenarios from medical environments *Practical tools you can implement immediately *Focus on maintaining patient care during conflict *Interactive workbook for ongoing reference

What This Program Includes

*8 targeted modules *Downloadable workbook *Healthcare-specific conflict management tools *Active listening skills practice *Self-assessment tools *Practical resolution frameworks *Values Inventory *Certificate of Completion

Perfect for:

*Nurses *Healthcare Administrators *Medical Professionals *Clinical Team Leaders *Physicians and Healthcare Providers *Healthcare Support Staff *Anyone Ready to Learn Conflict Skills Where Everyone Can "Win".

Don't Let Another Year of Workplace Tension Hold You Back

Empower yourself with essential conflict resolution skills tailored for healthcare professionals. By identifying conflict patterns at the onset and having tools that are effective at any level of conflict escalation, you can proactively address issues before they escalate, fostering a working environment that feels like a team

$197.00

Enroll now

Satisfaction Guarantee

We're confident you'll find immediate value in our healthcare conflict management mini course. If after completing the first week of content, you don't believe the tools and strategies presented will help you better manage workplace conflicts, we'll refund your investment in full. Our course delivers practical, healthcare-specific conflict management techniques that you can start using right away. Simply review the materials within the first 7 days, and if you're not completely satisfied with the content and its potential to improve your conflict management skills, let us know for a prompt, no-questions-asked refund. Because we believe every healthcare professional deserves effective tools for managing workplace conflict

It's Time for a Positive Change

Join today to unlock the potential of conflict resolution in healthcare. Start creating a culture of trust, collaboration, and effective communication for better patient outcomes and because YOU deserve a better workplace.